Contact the Lodge Desk

Prepare an email draft

The form below does not send anything. When you select Build my email draft, your own mail application opens with the details arranged in a readable message addressed to the lodge desk. You can edit it, add anything we forgot to ask, and send it yourself — or close it and nothing happens at all.

Nothing you type here is transmitted to a server, saved in a database or shared with anyone. If your device has no mail application configured, use the Email the lodge desk link and write to us directly, or telephone during desk hours.

Your name Required

Reply email address

What is this about?

Dates you have in mind For example: 12–15 February, flexible by a day

Party Adults, and ages of any children

Your note Required. Tell us how you travel, how you sleep, and what you want from the week.

Please include information about the adults-only salon annexe, including its identification and age policy. I confirm I am of legal gaming age.

The lodge desk

Aureline Pass
Alte Passstrasse 4
Vesserand, Sarnetal valley

Desk staffed 07:00–22:00 daily.
Night porter on duty 22:00–06:00.

Email the lodge desk

What the desk can do

Hold a residence for you by written correspondence.
Read you the noise profile of any room before you decide.
Reserve a thermal hall slot once you have arrived.
Arrange the airport car and the station lift.
Brief the kitchen on allergies and dietary needs.
Tell you what is open in the quarter this week.

What it cannot do

Take a payment, a deposit or a card number online.
Reserve anything at a venue in the quarter.
Sell packages, offers or discounts — none exist.
Admit anyone under age to the salon annexe.

Before you write

Four things that speed up a useful reply

Most correspondence takes two exchanges. These four details usually reduce it to one.

How you sleep

Light sleeper, early riser, or back after midnight? It determines the floor and the stair we offer you, and it is the single most useful thing you can tell us.

How you arrive

Train, car or airport, and roughly when. In winter the answer changes what we recommend entirely, because the pass road and the railway do not behave the same way.

What you eat

Allergies, intolerances and firm dislikes. One kitchen, one seating, no choice of main course — so the cooks need to know in advance rather than at the table.

What you want from the days

Long walks, deep rest, work with a view, or evenings in the quarter. We will tell you honestly if the dates or the building do not suit the answer.